Vendor lock-in can happen to anyone, even with paper towels

Our landlords have fallen to the vendor lock-in trap with the paper towel dispensers in the washrooms. The paper towel dispensers don’t use normal rolls of paper, they require a proprietary roll that has a plastic peg in the middle of the roll.

For some reason, they are unable to get that specific brand of paper towel and are now having to use an open solution:

With cloud-based call centre software and PBX systems, proprietary phone sets aren’t an issue. The days of having to find a specific model of phone that works with a specific model of phone system are over. VoIP systems use standards-based SIP phones which can be an actual phone that sits on your desk, or an app that runs on your computer or smartphone. If you need to expand your office, new phones are easy to find.

Using Indosoft’s cloud-based call centre software, you’ll never have to resort to the equivalent of drying your hands on your shirt.