The rapid pace of innovation in Voice over IP (VoIP) technology and telephony software has been a blessing to contact centers around the world and has spurred a surge in deployment. The advantages of fully featured applications and low costs have been offset by the possibilities of service interruptions. The US patented Q-Suite Call Survival feature allows deployment of Asterisk based contact center ACD in a mission-critical and high value environment.
Call Survival and the Overseer Watchdog have been introduced by Indosoft, allowing contact centers to continue production in the instance where a portion of a site’s local or cloud based infrastructure may be compromised. Combined with database replication, multi-server ACD, and load balancing of SIP trunks via the HAASIPP product, the Call Survival feature allows center reliability to go hand in hand with scalability.
When the availability of your contact center ACD is of the utmost importance, call survival is a must-have feature.