Are your outbound agents spending most of their time talking to clients, or each other? If you’re not using the right mode of dialing for your campaign, it could be the former. When you have an outbound dialing campaign, the agent talk rate is going to be a big factor in its effectiveness. The more time agents spend talking to clients, the better. You need to have a good understanding of the options available, and when each may be most effective. Continue reading “Outbound Dialing Part 1: Profit from the Four Ps of Outbound Dialing”
Outbound Dialing Part 1: Profit from the Four Ps of Outbound Dialing
