Asterisk is often referred to by many as the “Swiss Army-knife of Telephony”. It is a Soft-switch, a complete software based PBX switch with a full feature PBX and a VoIP stack supporting SIP, IAX and H323. It is also a hybrid switch with TDM support for ISDN PRI (T1/E1). The last few decades have been the age of software, propelled by the incredible power and flexibility of software driven systems. No wonder, Asterisk within a span of 10 years has overtaken all it peers and is the undisputed leader this field. Continue reading “Building mission critical contact centers with Asterisk”
ACD call distribution and skills based routing for Asterisk PBX
Managing and keeping up with the “state of the art” in technology is always a challenge. In late 2002, the design architects at Indosoft were looking to move away from maintaining and enhancing our PBX software based on legacy CTI boards. Indosoft wanted to keep its focus on call center software development. The emerging confluence of VoIP and TDM, made possible by PBX software like Asterisk, created significant product development opportunities in contact center industry. After considerable due diligence, we began porting and migrating the outbound and the inbound call center suite to the Asterisk PBX platform. Our Legacy to Asterisk migration was well timed. Continue reading “ACD call distribution and skills based routing for Asterisk PBX”