If your goal is to keep your call center as busy as possible, and you have plenty of leads, lines and agents, then predictive dialing may be right for you. Many people confuse predictive dialing with power dialing, but they are different. Power dialing is usually the straightforward dialing of X number of calls for every agent currently waiting for a call. It’s an unsophisticated approach that’s easy to implement, so it is widely available.
Continue reading “The Power of Prediction – Outbound Dialing Part 3: Predictive Dialing”
The Power of Prediction – Outbound Dialing Part 3: Predictive Dialing
