Tag: call recording

Call recording is vital to contact center operations. Q-Suite 5.7, the industry leading call center software for Asterisk based contact centers, now offers network based call recording through integration to Orecx. In larger call center installations requiring voice recording, off-loading voice recording to network based call recorder increases the concurrent call handling capacity of individual Asterisk servers controlled by Q-Suite. Continue reading “Q-Suite 5.7 integrates Orecx for Call Recording”