Posted on

Skype for Asterisk, another wonderful development for Asterisk users

In 2003, when Indosoft started migrating its call center software to Asterisk, we knew it was the right move because we had switched over to Linux in 1999 and seen its benefits. We were not quite sure of the magnitude of change unleashed by Asterisk and its impact on the PBX market. After all, we were selling contact center solutions and were looking to get more control of the costs associated with development and support. When we look at Asterisk, it is from this narrow perspective of call center requirements even though we realize that Asterisk serves a very large community with a broader range of requirements.

Continue reading “Skype for Asterisk, another wonderful development for Asterisk users”

Posted on

Mitigating risks while deploying contact center solutions

Contact centers are situated everywhere around the Globe and words like BPO and back-office a permanent part of our vocabulary. In 2000, I remember us taking more than a month to install and cut-over a call center solution for a 60 seat contact center. We were unique in one sense, we had switched over to Linux and could do lot things remote. Today it is a completely different world and we almost all of our contact center installations, remote, whether it be Nigeria, Botswana or Europe. We can install a full feature call center software and solution in 2 days once the hardware and infrastructure ready and the network access and bandwidth are made available. The operating system install with flavors like Ubuntu make it so easy that we don’t think about the complexities too much. The telecommunication infrastructure has become extremely versatile and complicated at the same time. You may have agents sitting in Philippines, infrastructure in U.S.A. or Europe and handling calls for various geographic domains.

Continue reading “Mitigating risks while deploying contact center solutions”

Posted on

Apache MySQL under Ubuntu 9.x

Indosoft deploys contact center solutions all over the world. We prefer that our clients purchase server hardware from vendors like DELL, directly. With so many things changing, it is always a challenge to get everything in order. Call center solutions have too many moving parts. We use Ubuntu, Asterisk and our call center software Q-Suite. We have a nifty installer which keeps track of all our SVN, database and OS deployment packages. It is still a challenge due to the sheer complexity of the world of call centers. Continue reading “Apache MySQL under Ubuntu 9.x”

Posted on

This Script Builder Tool is a hit with Call Centers

Indosoft call center software Q-Suite is designed for enterprise contact centers using or migrating to Asterisk PBX.  It has an extremely powerful Script Builder for use with both Inbound and Outbound campaigns. For Inbound, the scripts can be associated to pop-up at Queue level and for outbound the scripts can be associated with Lists. One or more lists will form the lead base for outbound. The Script Builder is a WYSIWYG tool with powerful tools that allows contact center administrators to build a multi-page script  incorporating texts, variables, URLs and other neat features. Continue reading “This Script Builder Tool is a hit with Call Centers”

Posted on

.NET library integrates Call Center Software for Asterisk with Native Windows Client

As we call know, Microsoft Windows dominates the desktop world. When we built our call center software for Asterisk on Linux, we initially settled on Mozilla Firefox as the standard web browser for interface. As our product gained market acceptance, we realized that there were a lot of application written in native windows environment which are used within the realm of a call center application. We always had a socket interface API to our call center software Q-suite which we were able to wrap within an OCX interface. As a natural progression, we now have a .NET API to the call center software which is a ideal fit for the native Windows clients.

Continue reading “.NET library integrates Call Center Software for Asterisk with Native Windows Client”

Posted on

Impact of MySQL CDR on Call Center Software for Asterisk

Asterisk has revolutionized telecom, PBX and call centers. Asterisk is also widely used as a media gateway and voice recording server. It is a vast and daunting task to document all the vertical and horizontal applications of Asterisk. We at Indosoft have experienced the impact of Asterisk on contact centers as well as call center software development. The growth and maturity of  Asterisk is startling. As a consequence, we  do from time to time encounter difficulties in the implementation of the features essential in a contact center software as Asterisk introduces new and extremely useful functional enhancements. Continue reading “Impact of MySQL CDR on Call Center Software for Asterisk”

Posted on

Yeah, everybody uses Asterisk for call centers, now!

Indosoft has been in the business of selling CTI (Computer Telephony Integration) and call center software for 9 years. I have been handling all sales related inquiries and technical demos. for most of the period. I was astonished when one of my inquiries (and future client made this comment) “Yeah, everybody uses Asterisk for call centers, now”. He runs a Microsoft shop and is extremely technically savvy and when he started the conversation, I was expecting him to give me a third degree once he realized that the Indosoft call center software Q-Suite runs on top of Asterisk PBX.

Continue reading “Yeah, everybody uses Asterisk for call centers, now!”

Posted on

iHost PBX is multi-tenant and scalable to multiple Asterisk servers

Paradigm shifts happen once in a while and telephony is no exception. The rapid evolution of technology resulting in internet and VoIP is changing the face of communications. One of the most significant paradigm shift in the realm of business phone system and call centers has been unleased by the coolest of hybrid IP-PBX, Asterisk. There is a worldwide abundance in the use of Asterisk for PBX and call center applications. This has generated a significant demand for applications. Continue reading “iHost PBX is multi-tenant and scalable to multiple Asterisk servers”