Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers
A long, long time ago, we had a request to integrate with a third party lead system. There were a couple of moving parts that made it not 100% easy to do:
Continue reading “A World Wide Web of Data for Your Contact Center”
Few things bother people more than having to repeat information they’ve already provided. It wastes their time, and they know it’s wasting the agent’s time, too. So why do call centers let this happen? It’s understandable if you’re calling into a PBX system and the call recipient can’t do a transfer correctly, but it’s something that can be avoided in the call center. Continue reading “Don’t Fumble The Handoff”