Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers
Your MVP has been a topic of discussion in startups and small business for a few years now. The phrase usually means “minimum viable product” – the smallest set of features and functionality that can get you off the ground and have customers buying your product. There’s an MVP for your call center as well. Continue reading “Your Call Center MVP”
It’s startling to realize how quickly IP telephony did get accepted. Even in 2008, when Rajan posted The March of IP telephony – Part 1, the bulk of our clients were using TDM boards. Digium and Sangoma hardware were our go-to choices. Innovators like those two companies were blowing up the market. This allowed Asterisk to continue to build on its foothold. Clients looking for stability were increasingly able to choose Asterisk, but still connecting via PRI. Selecting a quality VoIP carrier was a difficult process for those not sharing a colocation facility with a reputable provider.
Continue reading “The March of IP Telephony – Part 2”
Continue reading “Configuring large contact centers with Asterisk”
As we all know, this march of IP telephony is purely from my perspective and fairly narrow, reflecting how I think Indosoft migrated to IP Telephony. This started in early 2003 Continue reading “The March of IP telephony – Part 1”