Category: software for call centers

This idea sort of came to me as I dropped off my vehicle this morning to get maintenance done due to two recalls. The letter I received in the mail described the issues quite nicely and while neither of the fixes were completely critical, ie. my vehicle won’t explode, they were definitely recommended as they will certainly help sustain the vehicle’s longevity. Plus, getting recalls done is free, so why not right? Here’s a few pointers on how you can keep your contact center ACD running smoothly. Continue reading “Small Tips for Keeping Your Contact Center ACD Running Smoothly”