Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers
Have you ever found yourself struggling to find the one campaign you’re looking for in a list of hundreds? Most of those probably weren’t even active anymore.
How frustrating is it to find that you’ve clicked on the wrong one? Or even worse, used it? Even if you don’t make a mistake like that, there are other problems: Continue reading “What’s Past is Past. Old Data Belongs There.”
Few things bother people more than having to repeat information they’ve already provided. It wastes their time, and they know it’s wasting the agent’s time, too. So why do call centers let this happen? It’s understandable if you’re calling into a PBX system and the call recipient can’t do a transfer correctly, but it’s something that can be avoided in the call center. Continue reading “Don’t Fumble The Handoff”
When you have a previous relationship with your client, it’s important that this be reflected in the customer experience. Often, the data concerning the client is available in a separate system from your call center ACD software. Continue reading “Where’s My Data? Accessing External Data Sources in your Call Center Software”
When choosing software for your contact center, one important aspect is the feature list. You will already have an idea of the functionality you need, and can see the products feature list on their marketing material. A demo or two can be seen, and then the decision to buy or not buy is made. Continue reading “Ease of trying Q-Suite Call Center software”
A dichotomy we have observed with the Q-Suite, but one that is certainly not limited to our clients, is that for any complex feature we introduce some clients will ignore (or at least use it to the minimum and never touch it again), while others spend man-months of effort pushing the limits of capability to leverage it to the maximum. Continue reading “Migrating Tenant Components in Q-Suite 6”