Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers
Imagine you have calls coming in that must be answered as immediately as possible. You also have calls coming in that don’t. Or you have a type of call that should be answered as a priority if it has been waiting less than 30 seconds, but after that it can wait like any other call. What tool would you use? Continue reading “When It Absolutely, Positively Has to Get Through the Queue”
I would just like to call attention to a few things I liked in the past week:
Justin Traer wrote “Security Hardening for Asterisk: Privilege Escalations with Dialplan Functions” describing how privilege escalation could be used in an Asterisk environment and steps that can prevent such a thing. Asterisk is close to my heart, so I think it’s an important post. Continue reading “Things I noticed this week”