As we call know, Microsoft Windows dominates the desktop world. When we built our call center software for Asterisk on Linux, we initially settled on Mozilla Firefox as the standard web browser for interface. As our product gained market acceptance, we realized that there were a lot of application written in native windows environment which are used within the realm of a call center application. We always had a socket interface API to our call center software Q-suite which we were able to wrap within an OCX interface. As a natural progression, we now have a .NET API to the call center software which is a ideal fit for the native Windows clients.
Datapoints for contact center software reporting
Generating meaningful detailed reports on the daily operations of a contact center is essential for every call center manager. The software for running and managing the call center operation should collect correlated information from the inception of the call till its termination. These data points generate adhoc and historical reports.
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iHost PBX is multi-tenant and scalable to multiple Asterisk servers
Paradigm shifts happen once in a while and telephony is no exception. The rapid evolution of technology resulting in internet and VoIP is changing the face of communications. One of the most significant paradigm shift in the realm of business phone system and call centers has been unleased by the coolest of hybrid IP-PBX, Asterisk. There is a worldwide abundance in the use of Asterisk for PBX and call center applications. This has generated a significant demand for applications. Continue reading “iHost PBX is multi-tenant and scalable to multiple Asterisk servers”