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Philips Hue light bulbs can replace expensive LED wallboards

LED wallboards are expensive. In many cases, mounting a large LCD TV isn’t possible due to load restrictions or viewing angle. In many cases, most of the information on the wallboard isn’t even necessary, the agents just need to know how full the queue is. That can easily be indicated with a colour. LED wallboard systems cost thousands of dollars, a Philips Hue “mood light” kit with three bulbs costs $200. Indosoft’s Q-Suite can drive the lights with a very minimal amount of programming by listening to the event broadcaster. Lights can be programmed separately or tied together so they can be seen by more employees.

hue_purple
There’s a caller in the magenta queue

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Cost of Setting up a 100 Seat Call Center on Asterisk Platform

I am generally tasked with the Web DEMO of Indosoft call center software Q-Suite for Asterisk. A Web DEMO is usually very interactive where the viewer has full control of my laptop and we can do almost everything (not run the predictive dialer, of course). All the Inbound IVR, Queue, Agent nail-up and an incredible amount of contact center functionality, all are with a few clicks of the button. At the end of the demo we will invariably enter the topic of cost of setting up a call center platform. Continue reading “Cost of Setting up a 100 Seat Call Center on Asterisk Platform”