Within the Q-Suite we have our dialplan builder with extensive options to route and manipulate calls. The dialplan builder meets the needs of most situations but from time to time you need to get low level and go right into the asterisk dialplan. If it is only a couple of statements the dialplan builder has the Execute command, but when it’s more involved that’s where the Q-Suite’s Asterisk Scripts option comes in. Continue reading “Feature Highlight: Asterisk Scripts”
Feature Highlight: PBX Routing Rules
In the Q-Suite, we use PBX Routing Rules as the proper name for Time of Day scheduling. This feature is the backbone of the CTI Campaign Schedules, but is still quite useful for people who may not want to venture into the Contact Center portion of the product and are perfectly fine with sticking to the PBX aspect. Let’s have a look at a simple example showing how to use this feature.
Feature Highlight: PBX DIDs
As the title says it’s PBX DIDs in this highlight and sounds simple enough as you have a DID and you point it at an extension, IVR, or auto-attendant correct? Yes, but they can be used for much more.
Within the Q-Suite we have many options to link a DID:
Feature Highlight: PBX Restricted Numbers
When managing PBX extensions and their users the requirement to limit what can be called is often needed. This can be done heavy handed at the trunk level but then no calls can dial out to the blocked numbers.
Using the Q-Suite feature Restricted Numbers is a more refined solution to the issue. It can be setup to restrict certain PBX extensions from dialing a set of numbers while allowing others. For example this is useful if only a group of users are allowed and expected to make international calls while another group are to be restricted. Continue reading “Feature Highlight: PBX Restricted Numbers”