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ACD requirements for improving efficiency through Contact Center Queue Setup

Effective use of Queues and IVR (Interactive Voice Response) within a back office phone system or call center ACD (Automatic Call Distributor) will have positive impact on the overall efficiency and productivity. A versatile ACD capable of supporting flexible queue arrangement and call handling is essential to meet the queuing demands and requirements of modern inbound contact center operation.

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Asterisk CTI integration with Q-Suite API

Introduction of VoIP has created a paradigm shift in telecommunications where reliance upon one mature and reliable protocol (TDM) is being replaced with VoIP, which enables the unification of voice and data over a single network. Asterisk as a hybrid telephone switch allows seamless interoperability of TDM and VoIP impacting everything from the choice of telephony switch to the way CTI integration and call control are implemented. As a result, different business domain applications have an extremely cost-effective migration path to an IP telephony platform.

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