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Contact Center Software for Asterisk Telephony

Contact Center Software for Asterisk Telephony

Information for Asterisk based contact centers

Category: contact center acd software

Posted on December 12, 2014

Agent States in the Call Center ACD

Keeping track of agent states in the Asterisk call center ACD can be vital to ensure that the center operates in an optimal fashion. States can be monitored for calling purposes, as well as being used to leverage non-calling states in regards to such things like payroll and agent improvement. Continue reading “Agent States in the Call Center ACD”

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