Category: asterisk predictive dialer

Predictive dialing has been an effective tool for telemarketing for the last two decades. For those who may not be familiar with it, it is an automated algorithmic dialing where the predictive dialler software will dial more number of lines (phone numbers) than the number of agents available to handle the calls. The purpose of the algorithm is to minimize the wait time between calls there by increasing the productivity. Should more number of calls connected be more than the available agents, the excess calls will be dropped.