Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers
You depend on your phones to keep your business going, and Asterisk to keep your phones running. Who watches over Asterisk? To keep your Asterisk deployment running, you need a watchdog to monitor it, and an overseer that can switch services from one server to another when trouble strikes. Continue reading “Who Watches the Watchdog?”
A call center software manages hundreds of calls in different queues, connecting them appropriately. The call center ACD is a layer above the PBX which controls the routing through skills based routing and queue prioritization. When a software or hardware failure is encountered, all the on-going conversations and calls in the queue are lost. HA for Asterisk will get your system ready for future calls. With Call survival, the callers will be able to continue their on-going conversations or calls without the need to re-initiate. Implementation of call survival in call center solutions offers a redundancy beyond the normal high availability solutions implemented for Asterisk based call centers.
Our multi-tenant PBX recently came under a dictionary attack. Somebody was trying to brute force SIP registrations in order to gain access to our system for calls. Continue reading “Killing the Connection when Asterisk is Under a Dictionary Attack”
Cloud based call center software cater to very large systems. Asterisk is by far the most widely used telephony platform. As a natural evolution, the use of Asterisk in both Cloud and large premise based installations have come a long way. Technology for call center software is to some extent driven by the ‘assemble and build’ mode where various accessory technology element available in software form come together to deliver the final solution. Call center software depends on the underlying PBX technology and other technologies for web, database, SIP, and redundancy. Continue reading “High Availability for Large Asterisk based contact centers”