asterisk contact centers Archives - Contact Center Software for Asterisk Telephony

September 9, 2015

Handle More Calls With Asterisk, But Only If You’re Careful

You always want to get the most out of your investment. Push the limits of what your server can do to get the most out of it. Asterisk gives you a great way to get a lot of calls through a single server, but sometimes people wonder why they’re hitting a limit that’s lower than others get. Sometimes it’s just a matter of bandwidth. Sometimes it’s inefficient codec usage. Overuse of an application with a flaw (such as MeetMe) can cause performance issues. Very often, it’s the Asterisk call recordings that are to blame. If you’re very, very careful, there are ways to do better with your recordings. If you’re not careful, disaster and disarray await. Continue reading “Handle More Calls With Asterisk, But Only If You’re Careful”

November 6, 2014

Voicemail in a Multi-Server Environment

It’s very often the case that when using Asterisk-based call center ACD software, we want some calls to be directed to a voicemail box. This may be simply a call to the extension of someone who is busy or away from their phone, or could be a community voicemail for callers who have exited the queue. Continue reading “Voicemail in a Multi-Server Environment”

October 20, 2014

Load Balancing on Multiple Asterisk Servers

Load balancing in Asterisk can be an overloaded term. In some cases, it refers to spreading calls to multiple servers. In others, it refers to calls made outbound. There are other cases as well. The two cases mentioned are two that are not handled by Asterisk out of the box, and additional software may need to be introduced in order to handle them. In multi-server Asterisk call center installs, load balancing allows calls to be distributed more evenly which prevents overloading any particular server. Continue reading “Load Balancing on Multiple Asterisk Servers”

December 29, 2013

Language support and Localization for Asterisk based Multi-tenant Cloud Contact Centers

Cloud offering of call center software and infrastructure as a service, catering to on-demand growth, has greatly simplified the task of setting up a call center operation. Personal computer (PC) and adequate bandwidth are the minimum requirements to get started. Cloud service providers deploying Asterisk based contact centers around the world, take advantage of the language support and localization capabilities within Asterisk. Continue reading “Language support and Localization for Asterisk based Multi-tenant Cloud Contact Centers”