Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers
CRM or data integration aren’t things that you often associate with your inbound IVR. That usually happens at the agent screen level. Sometimes, it’s handy to be able to pull data from an external data source and redirect the call based on the result. Continue reading “Calling Web Services in Your Asterisk IVR”
This patch is for users who are trying to connect Asterisk to a trunk or gateway that doesn’t allow a caller-id. Normally when you set it blank, it will fill in “asterisk” as the ID. Continue reading “Quick Asterisk 1.8 patch to allow a blank caller-id”