Continue reading “Contact centers using Asterisk versions 1.4 and 1.8”
Call Center Software for Cloud Infrastructure
Continue reading “Call Center Software for Cloud Infrastructure”
ACD and Dialer Integration to CRM
Delivering more performance at lower cost with Asterisk based ContactCenters
Continue reading “Delivering more performance at lower cost with Asterisk based ContactCenters”
Building a Cloud Contact Center using Asterisk
Continue reading “Building a Cloud Contact Center using Asterisk”
Dialer for Asterisk
WFM integration for Asterisk based Contact Centers
Now we see wide spread deployment of Asterisk for setting up large contact centers. With ACD and Dialer Software available to scale to large contact center operations, it becomes important to manage the workforce efficiently. Workforce Management requires real-time and historical feed of reports and statistics from the call center floor to determine productivity, staffing and performance. Continue reading “WFM integration for Asterisk based Contact Centers”
Supplement Asterisk with an ACD to build next generation Contact Centers
Continue reading “Supplement Asterisk with an ACD to build next generation Contact Centers”
Asterisk Solutions for Contact Centers
Picking the right Call Center software
- Functionality available within the call center software
- Cost per seat
- Level of technical support