A big driver of the adoption of Asterisk is the flexibility it brings. It has been called the Swiss Army Knife of telephony with good reason. As a result, there are a number of things that one can do to utilize that flexibility and add a bit of customization to their Asterisk-based call center software. In most cases, the actual amount of modification done is pretty small, but it’s always nice to know the ability exists if needed.
Continue reading “Let It Flow: Customizing Your Call Center Software Part 1- Customizing Your Call Flow”
Let It Flow: Customizing Your Call Center Software Part 1- Customizing Your Call Flow
