Audio plays an integral part in our lives. It can be a vessel for communication and a source of entertainment, among other things. In a call center ACD, audio is a vital portion of a center’s configuration. Continue reading “Audio Files in the Call Center ACD”
Connecting Agents to the Call Center ACD
When using an Asterisk based ACD product, agents will require a registered device to interact with the call center software in order to properly take and make calls. This post will outline some of the options available to use in the Q-Suite. Continue reading “Connecting Agents to the Call Center ACD”