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Contact Center Software for Asterisk Telephony

Contact Center Software for Asterisk Telephony

Information for Asterisk based contact centers

Category: agent interface

Posted on February 17, 2015

Where’s My Data? Accessing External Data Sources in your Call Center Software

When you have a previous relationship with your client, it’s important that this be reflected in the customer experience. Often, the data concerning the client is available in a separate system from your call center ACD software. Continue reading “Where’s My Data? Accessing External Data Sources in your Call Center Software”

Posted on January 13, 2015

Czy mówisz po polsku? Labels and Languages in Call Center Software

Czy mówisz po polsku? I’m hoping I can trust the Internet enough that this is a reasonable question to ask. Google confirms it is, and if you can’t trust Google for good information, then who can you trust? Continue reading “Czy mówisz po polsku? Labels and Languages in Call Center Software”

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Recent Posts

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