So there was a massive 18GB patch released this Tuesday by Bungie to prepare everyone’s Destiny instance for the arrival of The Taken King on September 15th. I started my download at approximately 6pm local time. It had not completed by midnight so I set my PS4 in rest mode and went to bed. I got up in the morning to check the file’s progress, at about 7am, and I was still about 3GB shy of having the file fully downloaded. It was pretty common knowledge across the forums that there were a lot of people on all platforms that were having the same issue. With all the users trying to pull down files that large, bottlenecks were bound to happen. Here are a few tips to try to avoid bottlenecks in your contact center ACD. Continue reading “Destiny: The Taken King Patch’s Painfully Long Download Time and Trying to Avoid Bottlenecks in Your Contact Center ACD”
Why Are There So Many Options? A Few Tips for Creating Effective IVRs for Your Contact Center ACD
Have you ever gone to a restaurant, taken a seat, picked up the menu, and realized that the menu was a gargantuan mess of options? It’s an overwhelming feeling and makes it incredibly hard to decide on what you actually want to order. I’ve run into some awfully complicated IVRs in my contact center ACD experience, and not only are they a headache to troubleshoot, but when it comes to testing and navigating through the IVR, it’s quite annoying to have to spend all the time it takes to trial every option. If you can keep your IVR clear and concise, your customers and your support team will be thankful. Here are a few tips. Continue reading “Why Are There So Many Options? A Few Tips for Creating Effective IVRs for Your Contact Center ACD”
Windows 10 Upgrade Completed! Three Major Reasons to Upgrade Your Contact Center
I upgraded my work laptop this week using the Windows 10 app from Microsoft. I haven’t used it much yet, so I cannot comment one way or the other on whether or not I consider it to be an actual upgrade from Windows 7 (I completely avoided Windows 8), but time will tell. Speaking of upgrades, here are three major reasons why you should work with your contact center ACD vendor to upgrade your software. Continue reading “Windows 10 Upgrade Completed! Three Major Reasons to Upgrade Your Contact Center”
Keeping callers (or me in this case) interested…or at least trying to
I’m going to ramble a bit here about a personal experience I had a few days ago. I was calling in to Rogers to ask about their new tiers on Internet packages. The one that looks the most similar to mine, as far as details and pricing, is significantly better so I want to know if I can get a no hassle, no cost upgrade to this new tier. I eventually get sent to the Loyalty department, where after about a minute or so, I get put on hold. After about 15 minutes, Skype apparently decided I was connected for too long and disconnected or I hit the hold timeout for that queue, which is annoying in either case. However, while being on hold a few things popped into my mind. Continue reading “Keeping callers (or me in this case) interested…or at least trying to”
PBX Auto-Attendants vs. CTI Dialplans
First off, we can say that both of these data structures are quite often referred to as IVRs. Let’s have a look at some of the main differences between the two in the Q-Suite. Continue reading “PBX Auto-Attendants vs. CTI Dialplans”