Category: ACD for Inbound

There are many details in selecting the right call center software. The business requirements of the call center and costs are primary considerations. The obvious current requirements for  the call center software are easily identified but it is the future unanticipated requirements that may limit the capability of your call center due to the limitations of the call center software. In many cases, it may be very difficult to anticipate all the functional requirements for the call center software with fine granularity. Once a call center is operational, changes or software upgrades increase the risk of disruption and impose enormous overheads on project planning and execution. Continue reading “Call center software feature list – Part 1”