Call recording is vital to contact center operations. Q-Suite 5.7, the industry leading call center software for Asterisk based contact centers, now offers network based call recording through integration to Orecx. In larger call center installations requiring voice recording, off-loading voice recording to network based call recorder increases the concurrent call handling capacity of individual Asterisk servers controlled by Q-Suite.
Q-Suite will offer full featured call recording through Orecx. This can be exclusive or in addition to the inherent call recording capability intrinsic to Asterisk. Q-Suite provides for automatic recording of all calls or selective recording of calls based on campaigns, queues and agents. It also provides supervisor dashboard to listen to recorded calls for quality control and monitoring.