Call recording is an important aspect of any contact center operation. Asterisk has an inbuilt call recording capability that is really good. The demanding call work-flow and associated call recording requirements for serious contact center operations are the responsibility of the call center software used with the Asterisk platform. This is more so for large call centers that scale beyond a single Asterisk server. This requirement gets convoluted as the call center ACD and Dialer software is tasked to trigger call recording based on the actual call flow, agnostic of the Asterisk servers associated with the call. Also, call recording consumes CPU usage within Asterisk servers diminishing the overall call handling capacity of the contact center setup.
Looking to provide a reliable network call recording option, Indosoft has integrated Q-Suite 5.7 call recording features and triggers to OrecX call recording solution. This provides opportunity for setting up redundant call recording infrastructure and enhance the overall call processing and call handling capability of the Asterisk platform. This is particularly well suited to managed contact center service providers and large call center operations. By adding OrecX to a Q-Suite based Asterisk platform, Indosoft can now offer its clients a more comprehensive and capable contact center solution.