Folks at Indosoft remember deploying a distributed contact center platform for one of our customers at a co-lo in Chicago sometime in 2006. Their agents were working from South America and different locations within United States. They had looked us up on the web while reviewing Asterisk related technologies. Asterisk had by then made quite an impression with its flexibility and feature-sets supporting both VoIP and TDM. Back then, PRI was the preferred telecom termination and SIP with X-lite for agent telephone was a workable option, the big challenge being bandwidth.
Today, Cloud is a rage and hosted contact center service providers are everywhere. Setting up such a Cloud based contact center platform requires a robust ACD and Dialer software engine with all standard contact center features, out of the box. With over 5 years of experience and product development in developing distributed contact center technology, Indosoft now offers a feature-rich scalable platform for Cloud based call center services in Q-Suite 5.5. It is geared to meet and exceed the expectations of modern Cloud based contact center service providers. Its sophisticated CTI interface provides an opportunity for the Cloud contact center service providers to customize their interfaces to reflect the needs of their clientele.