As the new year rolls in and we start to get back into the normal work day lets review a few posts that might have been missed.
Stephen over on indosftnotes.blogpost.ca continues with Part 3 of How to Populate Client Info which is timely and I can envision uses with open data that James talked on blog.indosoft.com.
Planning an upgrade or new system in 2015? These posts covering pros and cons of On-Premise or Cloud Solutions for your Contact Center may help with your decision. Both options have their benefits even for those who want to get under the hood although going with a shared cloud solution will limit some options for how deep one can dig.
We’ll be back to the normal weekly posts starting next week.