Call Center Software for Asterisk telephony

We are witnessing a critical change in the history of telecommunications, with a move away from one mature and reliable protocol (TDM) to a new one (VoIP), primarily due to the unification of data, voice and all other media over an IP (Internet Protocol) infrastructure. This paradigm shift has a great impact when acquiring a new generation contact center technology platform for improving productivity. Indeed, successfully migrating to a superior contact center platform can often be a competitive differentiator and should be of critical importance for large call centers. Cutting-edge Internet Protocol (IP) based contact center technology platforms have evolved to the point that highly reliable and full-featured systems are available to businesses of all sizes.

Next-generation call center software, capable of supporting both TDM and VoIP, is available and is delivering groundbreaking advancements to call centers around the world. Many of these advances are due to the superiority of the telephony platform supporting the next-generation software. For example, the use of Asterisk, the leading powerhouse of IP PBX systems and VoIP gateways, is so pervasive that it can be considered omnipresent. Asterisk has experienced universal acceptance and is a market leader in delivering an enterprise-grade telephony platform at a fraction of the cost compared to the available proprietary telephony systems.

With so many clear benefits to be had by utilizing Asterisk, the next task is to identify and deploy a feature rich ACD that is capable of functioning with Asterisk’s advanced switching capabilities.

Any Call center software must meet the existing demands placed upon modern call centers. Q-Suite 5.0, a very high-end call center ACD software solution for Asterisk, delivers the Full-Functionality requirement to call centers. It is feature-rich, scalable, out-of-the-box software that comes with a powerful ACD and predictive dialer. It has detailed reporting capabilities and is bound to satisfy the functional requirements of most advanced call centers. With Q-Suite 5.0, you can switch to Asterisk with the right contact center technology solution and migrate seamlessly to IP telephony. Q-Suite 5.0 offers reliability, required for your daily operations. It offers High Availability, with ability to ensure that you do not loose existing calls due a single failure, and Full-Functionality, the availability of industry standard features comparable to the any of the high-end proprietary peers in the contact center technology domain.

Feature set of Q-Suite 5.0 – Call Center Software for Asterisk

The paradigm shift in technology has opened an unprecedented opportunity to enhance your call center platform, lower your cost and provide much more functionality. There has been never such an opportunity to compete and grow with industry leaders. In order to take full advantage of what cutting edge technology can deliver, a close analysis of Asterisk and Q-Suite 5.0 should remain central to your search for a next-generation contact center technology platform.