Contact center ACDs are still a highly desirable method of allowing customers to connect and interact with customer service representatives (CSRs). Web-based ticketing systems are also a convenient method to keep track of any types of communication that may occur between customers and CSRs. The blending of Indosoft’s Q-Suite with Zendesk makes for a perfect combination of a fully featured contact center with a cloud-based issue tracking system.
The Q-Suite leverages the freely available collection of Zendesk APIs in order to transfer important, necessary call information into dynamically created or existing Zendesk tickets, to more accurately store customer information without the need of the CSRs to enter this information manually. This level of automation can drastically reduce user error, when recording and maintaining valid customer information is critical to sustaining customer confidence.
Providing excellent customer service can be a huge burden in any type of business or industry in this day and age. By merging the powerful contact center ACD of the Q-Suite with Zendesk, the monumental task of administering an enhanced customer service platform is easier than ever.