Contact center ACD and call recordings go hand in hand. Call recordings are an invaluable tool for center operation. They can be relied upon for training purposes and they can be referred to for accuracy and completeness if any sort of customer dispute may arise.
Asterisk has built-in recording functionalities and is typically quite adequate for what most centers may need. However, Asterisk in no way, shape, or form is 100% guaranteed to capture any and all recordings. Certain factors may contribute to this, such as higher than expected call volume or extremely slow write speeds of the hard drives on the server. In these cases, where recordings are crucial, a separate third-party solution may be a viable option.
Indosoft’s Q-Suite has accommodated this type of situation and has the built-in functionality to support OrecX out of the box. OrecX is an open source recording suite that is housed on a stand-alone server that listens and records all calls. With a separate recording device in place, it is possible to completely turn off Asterisk recording, which leaves all of the available server resources to handle taking and making calls.