For most call centers and office ACD systems, the rapid changes in telecommunications technology have brought critical opportunities – opportunities to make significant improvements in productivity while greatly reducing operating costs. Cutting-edge Internet Protocol (IP) based phone and contact center technology platforms have evolved to the point that highly reliable and full-featured systems are available to businesses of all sizes.
The widespread use of VoIP can be seen daily (we are all familiar with the likes of Skype). However, the availability of such high-grade, quality software is not limited to simply placing and receiving calls. Next-generation phone systems and call center ACD software, capable of supporting both TDM and VoIP, is available and is delivering groundbreaking advancements to office phone systems and call centers around the world. Many of these advances are due to the superiority of the telephony platform supporting the next-generation software. For example, the use of Asterisk, the leading powerhouse of IP PBX systems and VoIP gateways, is so pervasive that it can be considered omnipresent. Asterisk has experienced universal acceptance and is a market leader in delivering an enterprise-grade telephony platform at a fraction of the cost compared to the available proprietary telephony systems.
Technology managers now have access to this sophisticated and leading telephony platform for their call centers. It is a great time to evaluate the available contact center technology solutions and to build out a cost effective, sophisticated, next-generation call center technology platform. The right telephony platform with the right call center ACD software will deliver the competitive edge you require.
Any Asterisk Call center software must meet the existing demands placed upon modern call centers. Q-Suite 5.0 from Indosoft, a very high-end call center ACD software solution for Asterisk, delivers the Full-Functionality requirement to call centers. It is feature-rich, scalable, out-of-the-box software that comes with a powerful ACD and predictive dialer. It has detailed reporting capabilities and is bound to satisfy the functional requirements of most advanced call centers. With Q-Suite 5.0, you can switch to Asterisk with the right contact center technology solution and migrate seamlessly to IP telephony. Q-Suite 5.0 offers reliability, required for your daily operations. It offers High Availability, with ability to ensure that you do not loose existing calls due a single failure, and Full-Functionality, the availability of industry standard features comparable to the any of the high-end proprietary peers in the contact center technology domain.
Q-Suite 5.0 provides more than just a full-featured solution. The ease of system management and administration of the product throughout its lifecycle reduces the cost of running the system and substantially reduces ongoing overhead. Interoperability is another benefit inherent to Q-Suite 5.0. Its class of standards-based API allows you to easily support the functioning of existing business applications that utilize tried and true CTI
The paradigm shift in technology has opened an unprecedented opportunity to enhance your call center platform, lower your cost and provide much more functionality. There has been never such an opportunity to compete and grow with industry leaders. In order to take full advantage of what cutting edge technology can deliver, a close analysis of Asterisk and Q-Suite 5.0 should remain central to your search for a next-generation contact center technology platform.
Read or download the complete white paper on Asterisk call center ACD.