Cloud is well known now. Considering the fact that Cloud used to called Co-location sites or data centers, what is different about it now? Well, the infrastructure and bandwidth has become more powerful and reliable, at the same time less inexpensive. Also “Cloud” is a neat single word to explain it all nicely.
Cloud for data is one thing and Cloud for voice is an all together different matter. The infrastructure and bandwidth considerations become paramount in planning for setting up voice communication services in the Cloud. Proliferation of SIP (VoIP) is the key driver in the move towards Cloud based infrastructure for Customer Contact centers. There is also the availability of robust and powerful ACD and Dialer software to drive customer contact services is the Cloud. At Indosoft, we have been in the fore front deploying Cloud based contact centers as early as 2007 in Europe and Australia. Now we have a world-wide presence and with the availability of excellent infrastructure, the march towards Cloud contact center services continues.