Asterisk has revolutionized TDM and VoIP telephony in the last decade. It is fair to say that we have no realistic count of the number of Asterisk based PBX, gateways and other VoIP applications running currently around the world. It is certain that this will be a mind boggling number. We are not totally aware of the number of call centers around the world which use Asterisk in some form or the other. Overall it is safe to assume that Asterisk telephony represents a significant percentage of the contact center technology platform as well.
Distributed Cloud infrastructure is definitely the way of the future. With ready availability of SIP, managed services are more prevalent than ever before. Therefore it is obvious that Cloud based managed services will eventually become the mainstream in contact centers.
Is Asterisk the ideal telephony platform for such managed contact center services? The answer is an unequivocal, yes. Here are some of the reasons. It is by far the most flexible hybrid PBX with features that leaves its peers far behind. It is also open and evolving at a breathe taking speed that it peers will not be able to catch up. The universal acceptance and world wide deployment of Asterisk drastically reduces the time to mature features and releases. Overall the cost of acquisition is extremely low and this is significant as managed services require scaling to accommodate large contact center ACD operations.
The availability of call center software that scale to multiple Asterisk servers and provide full features to accommodate the requirements of modern operations is driving the growth of Asterisk in managed services. Q-Suite is a mature call center ACD and Dialer solution with all the features for setting up a complete unified communications and call center platform in the Cloud. It scales to multiple Asterisk servers effortlessly, providing the high availability and redundancy required for setting up distributed managed services in the Cloud.