When Indosoft first entered the telephony world, near the turn of the century, most of our deployments were small. Two-server predictive dialer or Do Not Call blockers ruled the day, and usually involved a lot of work to get integrated with the call center. As a result, we had an inflexible pricing and payment policy, with the costs coming upfront. Since those days, the IT and telephony world have undergone a dramatic change, as has our product line. Over the last year Indosoft has experimented with monthly per-port pricing. This option has been a hit with our clients, and is more frequently expected by new clients. The widespread acceptance of on-demand pricing for hardware has led a push for on-demand pricing in other categories, and the software that runs on those servers is an ideal candidate.
Monthly per-port licensing makes good sense when:
* Your call center business seasonal
* Usage is expected to increase in the future
* Timing of demand is somewhat unpredictable long-term
* Opening a new call center and startup costs must be kept to a minimum
These are just a few examples. Certainly others exist.
It is certainly possible to license the Q-Suite ACD platform to run on one’s own hardware. The advantages of having a per-month per-port licensing plan do align very nicely with the characteristics of the Cloud and on-demand hardware and services. This allows one to set up a very minimal call center platform with a very small initial outlay, but to ramp up to many seats very quickly when the business demands it. With the ease of deploying the Q-Suite on the Cloud, you have one less thing to worry about.