Big congratulations are in order to the authors at the Contact Center ACD Software blog. For the past year or so, primary writing duties have fallen to Shaun, and he’s been doing a great job. They just posted their 100th post a couple of weeks ago. It’s also worth noting that it’s the 60th post since Shaun took over.
That kind of consistency shows a real dedication to the subject matter. Congratulations, Shaun!