It’s a big weekend for movie fans. The first weekend in May unofficially begins the summer season for Hollywood blockbusters, and there’s never been an absolute lock for a tentpole like Avengers: Age of Ultron. After the first Avengers film completely shattered the record for the opening weekend take with a lofty $207M, the sequel is expected to surpass that. Quite incredible. Just as the Marvel universe needed to gather Earth’s mightiest heroes, you too will need to wrangle up the proper components for your contact center ACD. Let’s have a look.
We can break it down to 3 major categories:
- Physical Hardware – You are going to need computing power in order to get your call center to run smoothly. Whether you choose to house your servers on site or up, up, away in the cloud, your servers are the backbone of the operation.
- Software – While you can construct a contact center out of bits and pieces of software here and there, it’s highly recommended and beneficial to choose a bundled solution that includes all of the necessary software components that you will need. The Q-Suite is a fantastic, cost-effective choice for this and you can see it action here.
- Staffing – We’re not quite to the point where robots or drones can do all of the contact center work for you (sorry Ultron), so you are going to need your own team of skilled agents to handle the VoIP interactions with your customers. Those agents are also going to need somewhere to work, so assuming you want a centralized location for these agents, you’ll need the proper type of office space. Plan accordingly.