“Moving at the speed of business” is a cute slogan, but if you’re trying to get your venture off the ground quickly, that may be too slow. You’ve got dozens of things you’re trying to get going at the same time, and you can’t wait. Odds are you’re using the Cloud for a large part of your infrastructure. Your customer service line shouldn’t be any different.
We’ve talked about the benefits of having your call center hosted in the Cloud before. We’ve talked about how monthly licensing your ACD (Automatic Call Distributor) can get you the services you need at the price you can afford. Early on, running out of money is a big danger. You can’t blow it all on an expensive legacy system, or getting your server room set up. With Cloud call center software, you can have your minimal service level up quickly. If you need to expand suddenly, it’s easy to add licences.
Whether you are starting out small, are already huge, or just need to ride out a surge in calls, Cloud call center software can help you manage your needs. Even if you’re running a big operation, thinking about your minimum can save you money while leaving you the scope to handle your maximums. If you’re starting out, you can be confident that the capacity will be there when you need it.