Hosting your call center software in the Cloud, as regular readers of this blog know, allows for a flexibility in the allocation of resources that is simply not available in on-premise call centers. In a large call center deployment, a number of servers are usually provisioned for specialization: web servers, database, telephony, etc.. Changing conditions can mandate that the mix of servers should change over time. In these circumstances, it is important to have the ability to quickly repurpose a server.
As an example, Q-Suite 5.7 moved the server software options from config files and the installation process to a web screen and background script. This allows a system administrator to add or remove server types such as “Web Server” or “Asterisk” from each server. Once the appropriate settings are made, a background script can be run to make the changes live. The whole process can be done in less than a minute.
The advantages of the Cloud include flexibility and on-demand availability. Don’t handcuff yourself by choosing software that doesn’t extend those benefits.