Over at the Indosoft blog I made a post about Cloud storage in the contact center. Using the Cloud for storage when your call center is already in the Cloud is a no-brainer. However, we are seeing the adoption of Cloud-based storage for on-premise call centers as a way to get around some of the issues that arise when archive recordings. Some of the post may be of interest to readers of this blog, so I encourage you to give it a read.
Contact Center Software for Asterisk Telephony
Information for Asterisk based contact centers