Asterisk is a versatile VoIP PBX telephony engine that has experienced phenomenal growth from inception. Its market penetration is not easily measurable due to the diversity of applications using it. It should come as no surprise that Asterisk has a significant presence in Cloud installations as it can function as a telephone switch, a media server, a protocol gateway, and a conference bridge. Asterisk has become a preferred choice for the underlying telephony platform for setting up distributed multi-tenant PBX and call centers.
We are seeing more providers choose Asterisk or telephony platform built around it for their cloud deployments. For example a recent announcement about VitalVox selecting the Q-Suite platform which uses Asterisk.
Most providers are not going to roll their own Asterisk solutions due to the extensive toolset needed to maintain the dialplan while separating multiple tenants easily. This is where the value of a product like the Q-Suite comes into play as it handles low level configuration of Multi-Tenant PBX and Contact Center. Then of course there are Reports which are also included in these products which provide real time and historical system utilization, call stats, etc.
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