Q-Suite has gone through a remarkable product evolution. It started out as a contact center ACD using Asterisk as the voice media server in 2004 and gradually evolved into a powerful contact center technology platform with High Availability, that scales and competes feature to feature with all the established players in the contact center industry. The underlying technology stack of Linux, Asterisk, MySQL and Apache makes Q-Suite very economical to license, install and support. It is an extremely powerful multi-channel contact center suite available in the market that uses Asterisk as the voice media server.
Q-Suite has evolved into this powerful next generation contact center solution in part due to the development of key components, positioning the product as a market leader in the multi-tenant, distributed contact center market. One such component is the High Availability (HA) SIP proxy with its Overseer Watchdog system. The HA SIP proxy is a critical component of Q-Suite’s Call Survival mechanism and offers High Availability and redundancy. As a SIP proxy, it provides load balancing and call routing. It has the in-built mechanism to fail-over in case of internal Asterisk or Hardware failures. This fail-over is triggered by the Overseer Watchdog mechanism which anticipates call disruption through its monitoring of the servers and services. In a redundant Active and Standby High Availability (HA) SIP proxy setup with state synchronization, the Overseer Watchdog system will perform a seamless fail-over for the SIP proxy failure as well, providing that greater redundancy required for mission critical systems.