Asterisk has played a significant role in VoIP and Telephony over the last many years and it’s usage is now spreading into mainstream enterprises trying to introduce technology advances and reduce overall operational cost. It has revolutionized Telephony over the last decade, making available every imaginable feature with its hybrid IP telephone switch. These innovations have dramatically altered expectations from next generation IP contact center technology platforms.
Traditional and legacy manufacturers are finding their revenue model squeezed by the unrelenting cost of research and development to keep up with the level of sophistication brought by Asterisk at a PBX level. On top of it, new generation call center software using Asterisk provide features and flexibility that legacy contact center technology providers struggle to match. The technology, feature and cost advantage from these next generation call center software also provide the necessary competitive edge for a modern day customer contact operation.