Delinquent customers impact profitability and therefore increase the cost of doing business. Collections are a process of debt recovery with challenging conditions where efficiency of contact matters. Most collections and recoveries mechanism depend on efficient dialers to automate the process of customer contact. Dialer is the most important component of a debt recovery and collections contact center. The Dialer refers to the overall dialing system and should offer advanced dialing features capable of running multiple concurrent outbound campaigns in both Predictive and non-Predictive dialing modes. Collections and Debt recovery requires account code dialing where every account has multiple phone contacts. Another key component to successful outreach programs is the ability to blend with inbound calling.
A Predictive dialer should be self-pacing and efficient in order to increase agent talk time. Other key features to look for in a high-quality dialer are Concurrent Dialing, Individual Pacing Setup and Drop Rate Controls.
Indosoft offers Q-Suite, an ACD and Dialer software for Asterisk. Q-Suite offers a predictive dialer for Asterisk with precision controls for outbound campaigns to maximize productivity. Its Concurrent Dialer, Individual Pacing Setup, Drop Rate Controls, and Self-Pacing algorithm with multiple concurrent dialers enable call center floor managers to achieve the dynamics required for profitability.
Asterisk, the leading hybrid telephony switch is uniquely beneficial as a contact center technology platform for Collections and Recovery. The underlying telephony switch usually a large portion of the initial cost for contact center, comes at no cost because Asterisk is a proven, open source, next-generation switch. Therefore, a Collections and Recovery call center that utilizes Asterisk is capable of delivering an immediate cost savings.