Q-Suite has a Workforce Management integration module to allow larger contact center operations to obtain real-time and historical feed of reports and statistics from the call center floor to determine productivity, staffing and performance. This module also provides for integration to third party software like call recording which depend on Agent and ACD states to monitor contact center activity. Q-Suite is a next generation Contact Center ACD and Dialer software that can feed real-time and historical data and reports to such things as Supervisor Dashboards as well as Workforce Management (WFM) Solutions, eliminating countless hours of data entry.
With Q-Suite, you can setup an Asterisk based contact center operations that can scale to accommodate large call centers and grow to hundreds of seats. The WFM module will facilitate integration to any standardized WFM software to properly manage the contact center operations and ensure productivity.