By far the most popular telephony software, Asterisk is starting to show its presence in the high end contact centers. Its dominance in the small and medium call centers is already well known. There has been a number of Asterisk Solutions for call centers available dating back to 2004. Now larger contact center operations are charting a move to Asterisk based call center platform. They are able to make a business case based on the economic value and the cost benefit analysis. Overall, Asterisk as a PBX telephony platform provides unsurpassed feature sets for both VoIP and TDM connectivity.
Asterisk Exchange provides a listing of call center ACD available for Asterisk. There are some very good high end call center software that allow deployment of sophisticated contact center technology solutions to meet demands placed upon modern call centers. A very high-end call center solution for Asterisk must deliver Full-Functionality requirement to call centers, “out of the box”. Such a feature-rich, scalable solution will come with a powerful ACD based on skills based routing, a predictive dialer and detailed reporting capabilities to satisfy most functional requirements of any advanced call centers.