Developing two-way interactions with your prospects is a great way to develop customer relationships, build loyalty, drive business efficiencies, and significantly increase revenues and return on investment (ROI). A feature-rich call center software will allow the implementation of innovative outreach programs within your contact center operation to reach out to customers in a timely fashion converting leads into sales; enabling the call center to take immediate advantage of a willing buyer. These innovative leaders are utilizing new, forward-thinking features to achieve greater standards in outbound marketing. Implementing these new technology components for your contact center technology platform has never been easier.
But what are these strategies and features? And how do they enable you to substantially differentiate you from your competitors? Our white paper on ‘Maximizing Outbound Dialing Capabilities‘ provides an overview of emerging strategies in proactive outreach, and it outlines key components of a successful outbound contact center technology platform. Along the way, it discusses a leading call center software for Asterisk, Q-Suite 5.5.
One of the most important features to examine closely is what is often referred to as the ‘Dialer’. The word ‘Dialer’ is often loosely used to imply the overall dialing capability of the system and should offer advanced dialing features capable of running multiple concurrent outbound campaigns in both Predictive and non-Predictive dialing modes. Today contact centers are looking at selective just-in-time dialing. The flexibility of the dialer is a key component to creating successful outreach programs and the minute features of a high quality dialer can make the all the difference when reaching for true differentiation.